![outlook account settings advanced tab outlook account settings advanced tab](https://oit.colorado.edu/sites/default/files/tutorials/Outlook_newwindconf_2.png)
![outlook account settings advanced tab outlook account settings advanced tab](https://www.howto-outlook.com/pictures/accountsettings_main_numbered.png)
From Change Account window, click on “More Settings” buttonĤ. Now, select your Office 365 account profile and then click on the Change button.ģ. Open the Desktop Outlook Application, and go to File tab > Account Settings > Account Settings…Ģ. So, to solve such issues, users can manually add an additional mailbox to their account. Otherwise, the Outlook will give you an error message ‘the folder you selected is not available’. If it’s coming in an Online web App but not visible in Outlook desktop App, then this would probably due to server-level problems. Generally, the shared mailbox should automatically come up when a user configures its account in Outlook. Workaround #1: Adding Additional Shared Mailbox in Desktop Outlook